If you are not happy with our product, please let us know why not. We want to correct it to your satisfaction immediately. If you found any error we made, please contact us within 7 days, we will fix our error and ship correct products to you. It will be treated as our highest priority item. If you are still unhappy with our product, we will accept a product for return in its original package for up to 30 days from the date of shipment except customized products.
Before returning any product, please contact us for a RMA (Returned Merchandise Authorization) number. There will be 15% restocking charge for all returned products, and customer is liable for shipping costs.
How to return:
Please have all required information handy, and email, mail, call or fax us your request for a RMA number.
Required Information:
Tag Square Order Number, your name, address, phone number, e-mail address, purchase date, product name, quantity, and reasons for return.
As soon as we receive your RMA request with required information, we will either email or fax you with our RMA number for item(s) you are returning to us. You will then return products with RMA number clearly marked outside of your package.
We recommend to purchase an insurance as we cannot be responsible for any damaged item or loss of the item. All shipping, insurance, and handling charges are customer's responsibility to return the item for any reasons other than defective or our error.
Please note that we will not accept any products returned without a RMA number.
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