Tag Square is owned and operated by Moonlight Pacific, Encinitas, California.
We are dedicated to providing quality visual solutions such as personalized tags and signs for
everyone's safety, happiness and fun.
We hope our tags and signs can help you and loved ones to smile.
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We can be reached via telephone, fax, email, and mail, and several online forms are
also available at Design Center
for your custom/personalization requests.
- By Telephone:
- 1-760-213-2954
- By Fax:
- 1-760-230-1825
- By Email:
- sales@tagsquare.com
- By Mail:
- Moonlight Pacific
ATTN: Tag Square Customer Service
P.O. Box 230208, Encinitas, California 92023-0208 U.S.A.
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Yes, we do accept personal checks.
Your orders will be filled as soon as your check is cleared by your bank.
Please allow extra 7 -10 business days for personal check orders.
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Yes, our store accepts payment by credit card (Visa and MasterCard), Check and Money
Order for domestic orders. International orders are accepted by credit card payment only.
For security reasons, verifications are required on all credit card orders.
If your credit card cannot be verified, or we have a question, we will contact you.
All payments by checks, money orders, and credit card charges should be made in the US Dollar.
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- Add items to the shopping cart by clicking "Add to Cart" button on the product page.
Be sure to select your choice if there are any options that you can choose.
For example, the color of medical alert emblem can be chosen from red or blue on some items.
- Go to the shopping cart after all items are added, and provide billing, shipping,
and engraving information. There are 3 fields (Instruction #1, #2 and #3) where you
can enter your custom request at the end of checkout process.
- Once you finalize the order online, the screen with your order number will appear.
If you are purchasing two or more items for personalization, please email us with your request,
or use one of our online forms available at
Design Center.
- You receive an order confirmation email from us with your order number,
usually within 24-48 hours except U.S. Holidays and weekends.
As soon as your engraving information are verified for spacing, your order will be manufactured.
If we have a question on your request, we will contact you.
- You receive a shipping confirmation email when your item(s) are scheduled to ship.
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You can use one of order forms for fax at
Design Center, print your entire order, and fax it to us. We will either
email, mail or fax you an order confirmation including your oder number normally
within 24-48 hours from the receipt of order except weekends and U.S. holidays.
We accept fax orders with credit card payment only.
Fax: 1-760-230-1825
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Print an order form from our shopping cart, or one of our forms found at
Design Center.
Fill your information, and mail it with your payment to:
P.O. Box 230208, Encinitas, CA 92023-0208, U.S.A.
You can send us your order with check, money order, or credit card information
to our mailing address.
Only credit card payments in the U.S. dollar are accepted for all international orders.
If customization is required on items you purchased, be sure to include all required information.
If you provide us with your email address, we will email you an order confirmation
including your oder number normally within 24-48 hours except weekends and U.S. holidays.
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We accept credit card orders over the phone during our business hours, Monday to Friday,
9 AM - 5 PM (U.S. Pacific Standard Time).
If you provide us with your email address, we will email you an order confirmation
including your oder number normally within 24-48 hours except weekends and U.S. holidays.
You will also receive your order number when you place an order over the phone.
If you are purchasing items to be customized/personalized, a written request is required.
Please provide us with your custom requests by email, fax, regular mail, or one of forms found at
Design Center.
In order for us to avoid an error, be sure to include your order number in any requests to us.
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Orders for stock items are normally shipped within 48 hours. Custom TAG orders typically
take 3 to 7 days plus delivery time.
Some items such as custom signs may require a longer production time.
Please see the product page for more details about production time of personalized item.
We will contact you immediately if there is a change in delivery time such as delays in
expected shipments, or a certain product was unavailable within three weeks.
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Handling and shipping charges to the address within the United States are
included in the price. Most items are sent via regular mail with a delivery confirmation.
Heavier items may be shipped via UPS Ground or FedEx Ground service.
We choose the most cost effective shipping method available at the time of delivery.
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Yes, we do accept international orders and ship our products to foreign countries.
All international customers are liable for shipping costs, duties and taxes.
We will email you with an estimate of shipping costs for your approval.
Please check with your government or local agencies for details about import taxes,
duties, and other requirements in your country.
We ship most of our international orders via USPS (United States Postal Service)
International Priority Mail. Estimates of shipping costs and options can be viewed
at USPS.com.
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If you found any error we made, please contact us within 7 days, we will fix our
error and ship correct products to you immediately.
If you are unhappy with our product, we will accept a product for return in
its original package for up to 30 days from the date of shipment except customized products.
Customized, personalized or engraved items are not returnable except defectives
or sent/made by our error.
There will be 15% restocking charge for all returned products. Customer is liable
for shipping costs for return.
Before returning any product, please call, email or fax us for a RMA
(Returned Merchandise Authorization) number.
Required Information: Tag Square Order Number, Product Name, Quantity, and Reasons for return.
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How to return or exchange:
- Please have all required information handy
- Contact us via email, mail, telephone or fax us your request for a RMA number.
- Once you have your RMA number, return products with RMA number clearly marked
outside of your package. Please note that we will not accept any products returned
without a RMA number.
We recommend to purchase an insurance as we cannot be responsible for any damaged item
or loss of the item.
All shipping, insurance, and handling charges are customer's responsibility to return
the item for any reasons other than defective or our error.
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Yes, we do keep all customers' information confidentially.
We do not share the information gathered through this web site with any other
3rd party without your authorization. Your personal information are solely used to
process your orders. We may contact you at the email address or phone number you
provide with your order ONLY when we have a question or problem on your order.
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Is it safe to provide sensitive information online?
We take your security very seriously as much as we do for ours. The secure server
with SSL encryption is available for you to place an order from us. All payment
information entered through shopping cart of this web site is done so through the
secure server with SSL encryption. You will see a little lock at the bottom of
your browser window, which indicates that the page is encrypted, and secured for
the information that you are going to enter to process your payment.
Please remember that sensitive information such as your credit card number should
NOT be sent by emails. If you are not comfortable using our online shopping cart,
please send your order by mail, call us at 1-760-213-2954, or fax your order to 1-760-230-1825.
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